FAQ

Signing up is straightforward: enter your name, email, date of birth, and create a secure password. After registration you’ll need to verify your account before withdrawals. Typical KYC steps include uploading a government-issued photo ID, a proof of address (utility bill or bank statement) dated within the last three months, and, when needed, a copy of your payment method (a photo of the front of a card with some digits masked or a screenshot for e-wallets). Verification times vary but most checks complete within 24–72 hours once documents are clear. Submit accurate documents to avoid delays, and contact support if a document is rejected so you can resubmit quickly.

Slotastic runs several welcome offers. Examples include a 250% match up to $2,000 with code WINTASTIC (minimum deposit commonly $25, 30x wagering on deposit+bonus), 117 Free Spins with BUBBLETASTIC, 10 Free Spins for Panda Magic with MAGICTASTIC, and 50 Free Spins on Fortunate Buddha with ENJOY50 (cashout limits or wagering may apply). To claim, enter the promo code before making the qualifying deposit or follow the activation steps shown on the promotions page. Each bonus carries its own terms—minimum deposit, eligible games, and wagering requirements—so read the promotion details carefully before accepting. Coupons are generally valid for one deposit unless stated otherwise.

No-deposit and free-spin offers appear occasionally. Examples in past campaigns include 20 free spins via WELCOME or 50 free spins via CHIPYFREE, but availability changes often. No-deposit rewards usually carry strict wagering limits and maximum cashout caps, and they often require account verification before any winnings can be withdrawn. Always check the promotions terms for expiry, eligible games, and wagering contribution. If you don’t see a code on the promotions page, contact support to confirm current offers.

Slotastic accepts a broad range of payment options: Visa, MasterCard, American Express, Bitcoin/BTC, Bitcoin Cash/BCH, Litecoin/LTC, Neteller, ecoPayz, PaySafeCard, Neosurf, Interac, Wire Transfer, and more. Supported currencies include Bitcoin, Bitcoin Cash, Litecoin and USD. Deposit processing is usually instant for cards, e-wallets, and crypto. Withdrawal times depend on the method: e-wallets and crypto are typically fastest (often within 24–72 hours), cards and bank transfers may take several business days after processing. All withdrawals are subject to verification. If you choose a bonus on deposit, be aware that wagering requirements must be met before you can cash out.

Wagering requirements specify how many times you must wager the bonus (or deposit + bonus) before withdrawing. Example: a 250% match with a 30x wagering requirement usually means 30x(deposit + bonus). If you deposit $25 and receive a $62.50 bonus (250% = $62.50), the total subject to wagering is $87.50; 30x that equals $2,625 in wagering required. Free spins often carry separate wagering (for example, many spin offers use 60x the free-spin winnings). Game contribution rules determine how much each game counts toward wagering—slots typically contribute 100%, while table games often contribute less or not at all. Always review the specific bonus terms for exact calculations.

Yes. Slotastic’s Real Time Gaming titles are available via instant-play and many are optimized for mobile browsers and devices. You can access games through your device’s browser without a separate app in most cases. If you prefer an app-like experience, check the site for downloadable options. For the best mobile performance, use an up-to-date browser and a stable internet connection.

Slotastic features games from Real Time Gaming, focusing on slots, video slots, and instant win games. Popular titles include Bubble Bubble, Panda Magic, and Fortunate Buddha among many other slot choices. Eligible games for specific promotions are listed in the promotion details—some bonuses restrict wagering to slots, scratch cards, or select titles, so confirm which games count before you play.

Slotastic operates under applicable online gaming regulations and adheres to industry standards for fair play. Random number generators (RNG) are used to ensure game outcomes are unpredictable, and independent testing or audits are commonly referenced in the site footer or licensing section. For the most authoritative licensing details and third-party audit information, check the site footer or the licensing page.

Common causes of delay include unclear photos, mismatched name/address, or documents older than the allowed timeframe. Resubmit a clear photo or scan of the requested ID, make sure your proof of address shows your full name and address and is recent (typically within three months), and mask only sensitive card digits when asked. If processing still stalls, open a support ticket with “Verification” in the subject line and attach the files again; support can provide status updates and next steps.

First, clear your browser cache and cookies, then refresh the page or try a different up-to-date browser. Disable browser extensions that block scripts or ads, and ensure your device’s operating system and browser are current. If a promo code doesn’t apply, confirm you entered it before making the deposit and that the code’s expiry and minimum deposit conditions are met. Still stuck? Contact support with screenshots and a brief description so they can investigate.

Slotastic provides account controls so you can set deposit limits, loss limits, session time reminders, and temporary or permanent self-exclusion options. If you feel your play is becoming a problem, use these tools or contact support for help with cooling-off or exclusion. Reach out to trained organizations if you need additional assistance—using limits and checking your activity regularly helps maintain a healthy balance between fun and control.

Live chat is available on the website for fast responses during site hours. You can also email support@slotastic.com for detailed requests or call the numbers listed on the site: Toll free: 1-800-571-7009 or Regular: 1-678-349-0095. When contacting support, include your account email and a concise description of the issue to speed up resolution.